Privacy Policy - Alessandra Tortone - London Mural and Window Artist

Alessandra Tortone Limited customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details
What information we collect, use, and why
Lawful bases and data protection rights
Where we get personal information from
How long we keep information
Who we share information with
Sharing information outside the UK
How to complain

Contact details

Email: info@alessandratortone.com

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

Names and contact details
Addresses
Purchase or account history
Records of meetings and decisions

We collect or use the following information for the operation of customer accounts and guarantees:

Names and contact details
Addresses
Purchase history

We collect or use the following information for service updates or marketing purposes:

Names and contact details
Addresses

We collect or use the following personal information for dealing with queries, complaints or claims:

Names and contact details
Address
Purchase or service history

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
Your right to erasure – You have the right to ask us to delete your personal information. Read more about the right to erasure.
Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
Your right to object to processing – You have the right to object to the processing of your personal data. Read more about the right to object to processing.
Your right to data portability– You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
Your right to withdraw consent– When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We process personal data for dealing with queries, complaints, and claims on the basis of our legitimate interests in responding appropriately, resolving issues, and protecting our legal position. In some cases, processing is also necessary to comply with legal obligations.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Where we get personal information from

Directly from you

How long we keep information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. In general, enquiry data is retained for up to 12 months, customer and contract data for up to 6 years after the end of the relationship, and financial records for up to 6 years. Chatbot interactions are retained for a shorter period, typically no longer than 90 days.

Who we share information with

AI Chatbot & Automated Assistant

OpenAI (Data Processor)

This website uses an AI-powered chatbot to help visitors with general enquiries and information about services. The chatbot does not make automated decisions that have legal or similarly significant effects on individuals.

When you interact with the chatbot, we process the information you choose to share, such as messages and any contact or project details you voluntarily provide. Please do not share sensitive personal information.

The chatbot processes personal data based on your consent, which is given when you choose to start a chat. You can withdraw your consent at any time by stopping use of the chatbot or closing the chat interface.

The chatbot is powered by OpenAI. Messages submitted through the chatbot are processed by OpenAI solely for the purpose of generating responses on our behalf. OpenAI acts as a data processor and processes personal data in accordance with applicable data protection laws.

OpenAI Privacy Policy: https://openai.com/policies/privacy-policy

Chatbot interactions are retained only for as long as necessary to provide the service and for quality, security, and legal purposes (up to 90 days), after which they are securely deleted or anonymised.

The chatbot uses essential security and technical cookies provided by trusted third-party infrastructure services to protect against abuse and ensure reliable operation. These cookies do not track or profile users and do not require additional consent.

Sharing information outside the UK

Chatbot data may be transferred outside the UK and EU, including to the United States. Where this occurs, appropriate safeguards are in place to ensure compliance with UK GDPR.

You may contact us using the details above to obtain further information about these safeguards.

Organisation name: OpenAI
Category of recipient: IT Services
Country the personal information is sent to: USA
How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs)

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated: 17th December 2025